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Grievance Procedure

If any Vendor has any grievance regarding access by such Vendor to contracting opportunities by Essensa, please provide a detailed description of the grievance in writing to Essensa at the following address:

555 West 57th Street, 12th Floor
New York, NY 10019
ATTN: John P. Sganga, President & CEO
Cc: Compliance Officer

Upon receipt of such written description, Essensa will review the complaint and respond appropriately within 30 days.

You may also call us at (866) 430-5330.

HGPII Independent Evaluation Services

Vendors may also register a complaint and request grievance mediation services through HGPII. HGPII utilizes the services of the American Arbitration Association® (AAA). For more information regarding the HGPII independent evaluation services, please visit or for direct access to the submission forms visit here